Queries and suggestions
Questions, feedback and suggestions that help us improve The Youth Matters.
Last updated: 10.10.2026
We welcome questions, feedback and suggestions that can help us improve The Youth Matters.
1. General Queries
Write to us with questions about:
- Accounts
- Platform features
- Services
- Events
- Payments
- Technical issues
- Other platform matters
Email: info@theyouthmatters.com
2. Suggestions and Feedback
We welcome suggestions about:
- New features
- Community improvements
- User experience
- Events
- Safety
- Accessibility
- Other improvements.
Email: info@theyouthmatters.com
We may review and consider suggestions, but submission of an idea does not guarantee that it will be implemented.
3. Complaints
If you have a complaint about our Services, submit your name, registered email/mobile number where applicable, description of the issue, relevant transaction or account information, supporting information where appropriate, and the outcome you are seeking.
We will review complaints and respond through the contact details provided, subject to applicable law and the nature of the complaint.
4. Privacy Complaints
Privacy / Grievance Contact
Email: support@theyouthmatters.com
5. Safety Reports
For urgent platform-safety concerns, use support@theyouthmatters.com.
If you believe someone is in immediate physical danger, contact the appropriate emergency or law-enforcement service rather than waiting for a response from The Youth Matters.
6. Payment Complaints
For payment, refund or transaction issues:
Payment Email: info@theyouthmatters.com
Please include the relevant transaction/reference number where available.
7. Business and Partnership Queries
For partnerships, collaborations, institutional relationships or business enquiries:
Email: info@theyouthmatters.com
8. Media Enquiries
For media or press enquiries:
Email: info@theyouthmatters.com
9. Response Times
We aim to acknowledge and respond to enquiries within a reasonable period. Response times may vary depending on the complexity of the issue, volume of requests, verification requirements, third-party dependencies, and legal or security considerations.
10. Contact Information
The Youth Matters
General Email: info@theyouthmatters.com
Privacy Email: support@theyouthmatters.com
Safety Email: support@theyouthmatters.com